365 Casino Terms & Conditions – Platform Usage Terms for Malaysia

These Terms and Conditions ("Agreement") govern the use of the website, mobile application, and all services provided by 365 Casino ("Platform", "us", "our services"). By accessing or using the 365 Casino Platform in any manner, you ("User", "Member", "you") agree to be fully bound by this Agreement.

This agreement takes effect immediately upon your registration of a new account or your first access to the Platform, whichever occurs earlier. If you are using the Platform on behalf of an organisation or company, you confirm that you have the authority to bind that organisation to this agreement.

These terms should be read together with Privacy Policy and Responsible Gaming Policy 365 Casino, all of which form part of the overall agreement between you and us.

365 Casino services are available to individuals aged 18 and above only. Any underage individual who registers or uses our platform is in breach of these Terms & Conditions. 365 Casino reserves the right to request proof of age at any time and will close the account of any user found to be below the minimum age. All transactions made by underage users will be voided.

When registering at 365 Casino, you are required to provide information that is truthful, accurate, current, and complete. This includes your full name as stated in your official Malaysian identity document (MyKad or passport), an active email address, a Malaysian phone number, and your correct date of birth. You are responsible for keeping this information up to date and accurate at all times.

Each individual is permitted to hold and operate only one (1) 365 Casino account. This applies to family members living at the same address — each person must register a separate account using their own personal information. Creating multiple accounts under different names, email addresses, phone numbers, IP addresses, or payment methods by the same individual is strictly prohibited.

• Violating the single-account rule may result in the closure of all associated accounts
• Balances in any accounts found to be in breach of these rules may be forfeited
• Any winnings obtained through multiple accounts will be considered void

365 Casino reserves the right to request identity verification documents at any time, particularly before processing a first withdrawal or when account activity requires review. Documents that may be requested include a copy of your Malaysian identity card, bank statement, and proof of payment method. Failure to provide the required documents within the specified timeframe may result in a temporary suspension of withdrawal privileges.

You are fully responsible for keeping your 365 Casino account login details confidential. Please use a strong, unique password and never share your login information with anyone. 365 Casino will never ask for your password via email or phone — any such request is a fraudulent attempt and should be reported to us immediately.

All activity on your 365 Casino account is considered to have been carried out by you, unless you have reported unauthorised access to us. You are responsible for all bets, deposits, withdrawals, and other actions made on your account. If you suspect unauthorised access, contact the 365 Casino support team immediately via live chat or email.

365 Casino offers two-factor authentication (2FA) to strengthen the security of your account. We encourage all members to enable 2FA through their account settings. While 2FA is optional, it is strongly recommended — especially for accounts with high betting activity.

365 Casino accepts deposits and processes withdrawals exclusively through the following Malaysian payment methods:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX (including Maybank2u and CIMB Clicks)

All transactions are conducted in Malaysian Ringgit (MYR). 365 Casino does not accept any foreign payment methods or currencies other than RM. Any attempt to use a payment method not listed above may be declined without prior notice.

The minimum deposit per transaction is RM 20. No maximum deposit limit is set by default; however, members may set their own personal deposit limits via the responsible gaming tools in their account settings. All deposits are subject to anti-money laundering (AML) screening, and 365 Casino reserves the right to delay processing any deposit that requires further verification.

The minimum withdrawal per transaction is RM 30. Withdrawals are only permitted to a payment method registered under the same name as the 365 Casino account holder — withdrawals to third-party accounts are strictly prohibited. The following conditions must be met before a withdrawal can be processed:

• Successful KYC verification (for the first withdrawal or when requested)
• No outstanding bonus rollover requirements
• Deposits used to claim a bonus must first fulfil the rollover requirements before a withdrawal can be made
• Account is active and not suspended

Deposits are typically processed instantly or within 3 minutes. Withdrawals are generally completed within 15 to 30 minutes for members who have completed KYC. In cases requiring manual review, withdrawals may take up to 24 hours. 365 Casino is not liable for delays caused by third parties such as banks or e-wallet operators.

All bonuses, promotions, and special offers provided to 365 Casino members are subject to the specific terms and conditions stated alongside each offer. Promotion-specific terms take precedence over the general terms set out in this section in the event of any conflict. 365 Casino reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

All bonuses received at 365 Casino must be wagered a specified number of times (rollover or wagering requirements) before any winnings or bonus balance can be withdrawn. Rollover is calculated based on the bonus amount received or the total of the deposit plus bonus — the specific terms of each promotion will state the applicable calculation method.

• The standard rollover for the welcome bonus is 20x the bonus amount
• Live Casino cashback carries no rollover requirement
• Reload bonuses typically require a 15x rollover
• Rollover requirements must be completed within the time period specified for each promotion

Not all games at 365 Casino contribute equally toward bonus rollover requirements. In general, Live Casino games (baccarat, blackjack, roulette, Dragon Tiger, Sic Bo) contribute 100% toward the rollover, while certain other games may contribute at a reduced rate or not at all. Please refer to the specific terms of each promotion for full details.

365 Casino uses advanced detection systems to identify bonus abuse. Activities considered bonus abuse include, but are not limited to: opposing bets (arbitrage) using multiple accounts, coordinating wagers between players to artificially fulfil rollover requirements, and betting patterns that clearly indicate an intent to meet rollover conditions without genuine play. 365 Casino reserves the right to void bonuses and associated winnings if abuse is detected.

All RNG (Random Number Generator) games at 365 Casino use a random number generator that has been independently audited and certified to ensure fairness. Live dealer games use physical cards, dice, or wheels operated by real human dealers under live video broadcast. 365 Casino does not manipulate game results in any way.

All game results on 365 Casino are final and binding unless a clear technical error has occurred. In the event of a technical disruption during an active game, 365 Casino reserves the right to void or cancel the affected round and return bets to players. 365 Casino's decision on such matters is final.

In the event of a technical error, software malfunction, or display error in any game on 365 Casino, all bets and winnings associated with the incident will be deemed void and cancelled. 365 Casino will refund the original bet amount to affected players. Winnings resulting from a technical error will not be paid out.

Every table at 365 Casino has clearly stated minimum and maximum bet limits displayed within the game interface. Bet limits may vary across tables, game formats, and a player's VIP status. 365 Casino reserves the right to adjust the bet limits of any table at any time.

All sports bets placed at 365 Casino are subject to acceptance by our system. A bet is considered accepted and valid only once confirmation of acceptance is displayed in your account. 365 Casino reserves the right to decline or restrict any bet without being required to provide a reason.

If a match is cancelled, postponed beyond the specified period (typically 12 hours from the original start time), or not completed within the designated timeframe, all related bets will be voided and stakes returned to players. Accumulator (parlay) bets containing a cancelled leg will be recalculated using odds of 1.00 for the affected leg.

365 Casino reserves the right to void any bet deemed to have been placed based on insider information, fraud, player collusion, or exploitation of odds errors. Any bet placed after the actual match result is known (but before the system has been updated) is considered invalid and will be voided without compensation.

In-play/live betting on Malaysian Super League football, EPL, badminton, esports, and other sports is subject to normal system delays. Odds may change or be suspended at any time during a match. Bets submitted during an odds change may be accepted at the new odds or declined, depending on the prevailing conditions.

365 Casino users are strictly prohibited from doing any of the following:

• Registering multiple accounts or using another person's account
• Providing false or misleading information during registration or the KYC process
• Using automated software, bots, scripts, or other technical means to gain an unfair advantage in games
• Exploiting software errors, technical bugs, or odds mistakes for financial gain
• Placing opposing bets (arbitrage) or coordinating bets with other players
• Any money laundering activity or funnelling of proceeds from illegal activities through the 365 Casino platform
• Harassing, threatening, or abusing customer support staff or other players
• Transferring account balances to another user without authorisation

Any breach of the above prohibitions may result in immediate account closure, forfeiture of the associated balance and winnings, and reporting to the relevant authorities where required by law.

You may close your 365 Casino account at any time by contacting our customer support team via live chat or email. Before closure, please ensure all pending bets have been settled and any eligible balance has been requested for withdrawal. Unclaimed balances remaining 12 months after an account closure request has been submitted may be forfeited.

365 Casino reserves the right to suspend or close any member's account at any time, with or without prior notice, under the following circumstances:

• Breach of any section of these Terms & Conditions
• Evidence or suspicion of fraud, money laundering, or illegal activity
• Failure to provide the requested KYC documents within the specified timeframe
• Accounts inactive for more than 12 consecutive months
• Upon request by a regulatory authority or law enforcement agency

Members who choose to self-exclude from the 365 Casino platform through the responsible gaming tools may request either a permanent or temporary account closure. Once self-exclusion is activated, 365 Casino will take reasonable steps to prevent the individual from accessing the platform, including rejecting any new account registration attempts using the same details.

To the extent permitted by applicable Malaysian law, 365 Casino is not liable for:

• Any financial losses incurred through use of the platform, including betting losses
• Service disruptions caused by factors beyond our control, including internet outages, third-party server disruptions, or natural disasters
• Data loss resulting from technical failures or cyberattacks, even where we have taken reasonable preventive measures
• The actions or omissions of third-party game software providers integrated into our platform
• Any indirect, consequential, special, or exemplary losses arising from the use of the 365 Casino platform

365 Casino's maximum liability to any member under any circumstances is limited to the total amount deposited by that member in the 30 days preceding the incident giving rise to the claim.

365 Casino prioritises the privacy of our members. The collection, use, and protection of your personal data are governed by Privacy Policy ours, which form part of this agreement. By using the 365 Casino platform, you agree to how we collect and use your data as described in our Privacy Policy.

Your personal data is used solely for the purposes of service delivery, identity verification, transaction processing, regulatory compliance, and service-related communications. We do not sell or share your personal data with third parties for marketing purposes without your explicit consent. For privacy and data enquiries, please contact us at support@365casino.top.

365 Casino reserves the right to amend, modify, or update these Terms & Conditions at any time. Amendments take effect immediately upon publication on this page. We will endeavour to notify members of material changes via in-platform notices or email; however, continued use of the platform following any amendment constitutes acceptance of the updated terms.

These Terms & Conditions are governed by applicable law. Any dispute arising from or in connection with these Terms & Conditions shall first be resolved through negotiation between both parties before any legal action is taken. 365 Casino is committed to resolving all disputes fairly and reasonably.

If any provision of these Terms & Conditions is found to be invalid, unenforceable, or unlawful by a court of competent jurisdiction, that provision will be severed and the remaining provisions will continue in full force and effect. 365 Casino's failure to enforce any right or provision of these Terms & Conditions shall not be considered a waiver of that right.

Effective Date: 1 January 2026  |  Version: 4.2  |  For any enquiries: support@365casino.top